Southwire reel return program

Run by

Southwire Company

Reels accepted

Southwire reels. Steel reels carry a reel charge that is credited when the reel is returned within 12 months. Southwire's CableTech chart lists its wooden reels as non-returnable with no deposit.

Material rules

Steel reels: returnable, credit within 12 months of shipment. Wooden reels: listed as non-returnable in the CableTech packaging chart.

Minimum load

Not stated.

Cost

Credit on return. Steel reels returned within 12 months are credited the original reel invoice amount, sales tax included. After 12 months the credit is forfeited.

Service area

Not stated.

Condition rules

• Normal wear is expected; charges apply only for exceptional damage that makes the reel unusable.
• Southwire gives shipping instructions; costs above its least-cost return method may be charged to you.
• Keep the verification email from your return request.

How to schedule

Submit the Reel Pick-Up Request Form on Southwire's reel page. For steel reels, notify the Steel Reel Manager by email, web or the reel return app (phone calls are not accepted) with the original consignee, ship date, reel invoice number and reel serial numbers. Don't ship without Southwire's consent.

• Steel reels: swreels@southwire.com
• Pick-up request form: southwire.com/reel-data

Notes

Deferral of the reel charge for large projects can be negotiated at quotation.

Southwire's chart prints reel charges for each steel reel size; check the current chart for your reel.

Before you call

1. 01

   Empty every reel

   Programs want empty reels. Leftover cable can cost a fee or get the reel refused.

2. 02

   Count Southwire reels only

   Other brands don't count toward the minimum. Check the count against the minimum above. Yard math shows how much of a truck it fills.

3. 03

   Inspect against the condition rules

   Set aside reels that fail. They go to a buyer or a recycler instead.